Located in the epicenter of the Europe, Middle East, Africa (EMEA) junction, Marm Assistance is the leading assistance solutions provider in its region. The company provides medical, roadside, customized assistance and medical cost containment services to international insurers as well as local car brands, banks and a vast range of corporations.
With an international network of over 10,000 contracted service providers around the EMEA region, Marm Assistance is present in 22 countries, responding to its clients with innovative and cost-saving solutions for their local healthcare, vehicle and travel-related needs on a 24/7 basis. Headquartered in Istanbul, Turkey, Marm Assistance is home to 140 full-time personnel, a state-of-the-art 24/7 Alarm Center with 16 languages, an in-house team of 11 full-time doctors, a dedicated technical help desk and a volume of around 100.000 cases per year.
With its ability to manuever in accordance to the fastest changes in its sector, smart use of information technology, powerful relations with its provider network, socially responsible operation, and “2013 Company of the Year” award honoured by ITIJ, Marm Assistance is the assistance provider that sets the reference standards in the EMEA region.
- Medical Assistance: Medical assistance is our core business. For over 27 years, we have been meeting and exceeding the needs of our international partners with our vast local knowhow and expertise in the region while ensuring a safe, healthy and comfortable treatment for policy holders in need.
- Cost Containment: Making use of our know-how on local dynamics, great relations with medical facilities and commitment in healthcare quality, we prevent inflated healthcare costs, over-treatment and over-charging and pull treatment costs down significantly. With our award-winning cost containment program, we avoid prolonged hospitalization and unnecessary bureaucracy which contribute to the peace-of-mind of patients.
- Vehicle Assistance: We offer an extensive set of fast, reliable and professional vehicle assistance services to our partners which include automobile clubs and travel insurance companies mainly from Europe, next to car manufacturers in Turkey.
- Customized Solutions: Our dedication in customer orientation, customization and innovation help us enrich our service portfolio with unique, tailor-made solutions. We monitor the needs and requirements of our clients on a continuous basis. Examples of such services include medical tourism, extended auto warranty, global travel insurance and so forth.